Young & Free International Limited
A Think tank company specializing in Strategy and Innovation
Terms and Conditions for Payments via and/or to Young & Free International
Effective Date: 01/January 2025
By making a payment, donation, or purchase associated with Young & Free International (“Young & Free”), you agree to the following terms and conditions. Please read them carefully.
1. Scope
These terms and conditions govern all financial transactions involving Young & Free, including:
Donations made to Young & Free.
Payments for invoices issued by Young & Free.
Purchases made from the Young & Free online store.
All payments are processed through a third-party platform, Pesapal, which has its own terms and conditions.
2. Payments Processed by Pesapal
Payments, donations, and purchases are processed on the Pesapal platform, which is independent of Young & Free.
By completing a transaction, you agree to Pesapal's terms and conditions and privacy policy, which can be found on their website.
Young & Free is not responsible for any issues, errors, or breaches arising from Pesapal's systems.
3. Payment and Billing Information
You must provide accurate payment and billing details during the transaction process.
Payment options available include those offered by Pesapal (e.g., mobile money, credit cards, and debit cards).
Any errors in payment processing should be reported to Pesapal and Young & Free promptly.
4. Donations
All donations are voluntary and non-refundable.
Tax-deductibility of donations is subject to your local regulations; consult a tax professional for guidance.
5. Purchases from the Online Store
Prices are listed in various currencies and may change without prior notice.
Shipping fees, taxes, and additional costs will be calculated at checkout.
Returns and refunds for purchases are subject to Young & Free's Refund and Return Policy, which can be found by clicking HERE.
6. Invoice Payments
Payments for invoices must be completed via Pesapal by the due date specified on the invoice.
Late payments may result in additional charges.
For disputes regarding invoices, please contact Young & Free at hello@youngandfreeinternational.com within THREE working days.
7. Payment Security
Pesapal handles payment security and assures industry-standard encryption and fraud prevention measures.
Young & Free is not liable for security breaches or fraudulent activities that occur on the Pesapal platform.
8. Refund Policy
Donations are non-refundable unless otherwise required by law.
Refunds for purchases will follow Young & Free’s Refund and Return Policy, subject to eligibility requirements.
Refund requests for errors in payment processing must be directed to Pesapal.
9. Fraud Prevention
Young & Free reserves the right to review and cancel any transaction suspected of fraudulent activity.
Transactions flagged as suspicious by Pesapal may be subject to delays or cancellation.
10. Liability Disclaimer
Young & Free is not responsible for issues related to Pesapal's functionality, service availability, or transaction errors.
Any disputes related to the payment platform should be resolved with Pesapal directly.
11. Changes to Terms and Conditions
Young & Free may modify these terms and conditions at any time. Changes will take effect upon posting on the Young & Free website.
12. Governing Law
These terms and conditions are governed by the laws of the Republic of Uganda. Disputes will be resolved under these laws.
13. Contact Us
For questions or concerns about your payment, please contact us:
Email: hello@youngandfreeinternational.com
Phone: +256414662561
Address: Kampala, Uganda
By proceeding with your payment via Pesapal, you acknowledge that you have read, understood, and agreed to these terms and conditions.
Thank you for supporting Young & Free International!
Young & Free International:
Refund and Return Policy
Effective Date: 01/January/2025
At Young & Free International, we are committed to ensuring customer satisfaction with the products and services we provide. If you are not satisfied with your purchase, please refer to this policy for guidance.
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1. Scope of Policy
This policy applies to:
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Products purchased through the Young & Free International online store.
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Electronic products and services.
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Payments for invoices issued by Young & Free International.
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Exceptional cases involving donations.
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2. Refund Eligibility
a. Physical Products
Refunds are applicable only for products returned in their original, unused, and unopened condition within THREE days of the delivery date.
Items damaged during shipping may be eligible for replacement or a full refund, with proof of damage (e.g., photos and videos).
Customized or personalized products are non-refundable unless defective.
b. Electronic Products and Services
Electronic products (e.g., eBooks, digital downloads) are non-refundable once downloaded or accessed, except in cases of:
Technical issues that prevent access or use.
Delivery errors (e.g., incorrect product delivered).
Services (e.g., workshops, online training) are non-refundable unless:
The service is canceled by Young & Free International.
Technical issues caused by Young & Free prevent access to the service.
Refund requests are made within THREE days of purchase, provided the service has not yet been accessed or utilized.
c. Invoice Payments
Payments made toward invoices are non-refundable, except in cases of overpayment or processing errors.
Refund requests for invoice errors must be made within THREE days of payment.
d. Donations
Donations are generally non-refundable, as they support our mission.
Exceptions may be made for duplicate transactions or payment errors. Refund requests must be submitted within THREE days of the donation date.
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3. Return Process
Contact Us
Email us at hello@youngandfreeinternational.com or call +256414662561 to initiate a return or refund request.
Provide your order or transaction number and a detailed explanation of the issue.
Approval
Your request will be reviewed to determine eligibility. Approved requests will include further instructions.
Return Shipping
Customers are responsible for return shipping costs unless the product was damaged or defective upon arrival.
Returned items must be shipped to the address provided by our team.
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4. Refund Process
Refunds will be processed within TEN business days after receipt and review of the returned item or approval of the refund request.
Refunds will be issued to the original payment method used for the transaction.
Young & Free International is not responsible for delays caused by third-party payment processors (e.g., banks, Pesapal).
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5. Exclusions
The following are not eligible for returns or refunds:
Downloaded or accessed digital products (unless stated in Section 2b).
Services already delivered or accessed.
Clearance or sale items.
Donations, except as outlined in Section 2d.
Shipping and handling fees (unless the product was damaged or defective).
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6. Contact Information
For questions, concerns, or to request a refund or return, please contact us:
Email: hello@youngandfreeinternational.com
Phone: +256414662561
Mailing Address: P.O. Box 108503, G.P.O, Kampala, Uganda
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Note: This policy is subject to change without prior notice. Please review it periodically for updates.
Thank you for supporting Young & Free International!