Ava Pier

Ava Pier is an experienced operations and service excellence professional with a strong background in building efficient systems, high-performing teams, and customer-focused processes for growing organizations. She serves as the Operations Manager at Young & Free Global (USA), where she oversees workflow optimization, service delivery standards, and operational execution across multiple markets.

With a sharp eye for detail and structure, Ava specializes in translating strategy into day-to-day customer care practices that actually work on the ground. Her expertise spans customer journey mapping, service process design, performance management, internal communication, and frontline service optimization. She brings a practical, no-nonsense approach to customer care - focused on consistency, accountability, and measurable improvement.

In this program, Ava provides learners with the operational backbone of great customer service: how to set standards, manage service teams, reduce errors, handle customer escalations professionally, and create systems that support excellent customer experiences at scale. Her training emphasizes discipline, clarity, and operational excellence as the foundation of sustainable customer satisfaction.

Ava is particularly passionate about helping organizations move from reactive customer service to proactive, well-structured service delivery that supports growth, trust, and long-term customer loyalty.